They don’t answer the phone. They’re very freaking rude. I’m gonna report

My mom was in the facility and Dominic was great and very attentive from the time she came her to the day she left. A majority of the Staff was very nice.

First of all the entire staff were attentive and gave me excellent care. The rehabilitation dept is excellent and better than other acute care facilities I have been in. Three individuals that gave me exceptional care were Nurses Tara and CNA Dominic. Nurse Tara was great. They were very knowledgeable about what was going on with me and they listened to my needs. As for Dominic.He is my superstar.When I first came in he made me feel welcomed and took away my anxiety. He listened I did not feel ignored. Any questions I had he answered without hesitation and if he didn’t have the answer he was quick to say I will find out for you. He was attentive to my needs and made my stay a great stay.

As a mobile notary with Elite Mobile Notary Service, I recently visited Trellis Paradise to complete a Power of Attorney for one of their residents, and I have to say — this facility truly impressed me. From the moment I walked in, the place was absolutely spotless. Every area was clean, well-maintained, and had a warm, peaceful atmosphere that made my client feel completely comfortable during what can be a stressful legal process. The receptionist was incredibly kind and welcoming. She greeted me with a genuine smile, was professional from start to finish, and made sure I had everything I needed to serve my client properly. That kind of hospitality goes a long way. The resident I worked with was clearly happy and well cared for, which speaks volumes about the staff and the culture at Trellis Paradise. It’s evident that the people here truly care about their residents. If you’re looking for a senior living community in Las Vegas that is clean, compassionate, and professionally run — Trellis Paradise is the real deal. Highly recommend! 🌟 If you’re looking for notary services contact me, Natasha Samuels with Elite Mobile Notary & Apostille Services — Elite Mobile Notary Service | Las Vegas, NV

In behalf of my Mom, CNA Dominic is very helpful and gives positive vibes to her. He always assist her every time she ask what she need .This place is amazing!!!!!

PT and OT are great. They worked hard to improve my strength, help me stand and I know I will be able to walk soon. Staff is very helpful

My cna Dominic, very nice to me and take care my personal need, and he always bring me positive vibes. This place is very amazing

All staff is wonderful and CNA Rose is outstanding!

Many thanks go out to the entire staff add trellis. This is like staying at a five-star Resort. Special thanks go out to my nurse Karina and my CNA Dominic both did an above and beyond job at making me feel like part of the family both are very caring people also Amelia on night shift and Sal my physical therapist kudos to everyone

I had a wonderful experience at Trellis Paradise. From the moment we arrived, the staff made us feel comfortable and cared for. The nurses, CNAs, and therapists were all kind, patient, and professional. You can really see that they care about their patients and treat them with respect. The therapy team was amazing and very supportive throughout the recovery process. The facility itself is clean, organized, and has a welcoming environment. Even the food was good and well-prepared. Overall, I highly recommend Trellis Paradise to anyone looking for quality rehab and compassionate care. Thank you to everyone who helped make our stay a positive one!

Laiza the case manager is amazing. She is showing seriousness and caring for her patients and job. Very good experience because of her. THANK YOU Laiza 5 stars is just for you but, I wouldn’t say the same for some of the CNAs. But, Karina the nurse is 2 faces pretending to be Kind but she is not. Good actress Karina pretending so well thinking people are stupid and don’t see her acts. Karina, you will get old one day and Karma will meet you there.

Family member needing rehab with medicare. Found this facility and can’t say enough good things. Went above and beyond. Nurses gave amazing care.

The Case Manager on trellis are the best, Laiza and Mayleene did a good job assisting us until my husband get discharge. I highly recommend them. The PT Peebe is amazing and really care about the patient. I wanna thank everyone who help us with our stay

The c n a’s do not use gait belts to walk with the patient, they dont know how to transfer patients in the rehab! Therapist leave them standing alone and leave them there by their shelves in the hall ways never go in rooms and wash hands or wear gloves My friend fell down and it was never reported to anybody.Please do not take your family there and they take bread every day for no reason dont take ur family there they will die KAREN LAVIN,, YOU CAN SIGN YOUR SISTER OUT.YOU HAVE TO BE IN CHARGE.THEY WILL SIT THERE NOT RESPONSIBLE, BUT YOU CAN TAKE HER OUT AND PUT HER IN A DIFFERENT WAY.THEY CANNOT KEEP HER THERE IF YOU WANT TO TALK TO ME.LET ME KNOW AND I GIVE YOU MY NUMBER

The care is substandard. My sister is in the rehab facility and needs help going to the bathroom. Twice she has requested help to the bathroom and they don’t come. They have left her in her own waste for hours. She is diabetic and they repeatedly give her meals she cannot eat. I have called the nursing station and the nursing supervisor again and again , and the phone just rings and rings. No one picks up. No one calls me back. She would like to transfer to another facility, but they say she needs approval from a doctor, but they have provided no help in getting the approval to release her. I am extremely frustrated.

I have never been treated like this in my previous rehab centers I put on the light because I was having a medical problem the light was on for 30 minutes before anyone came in I need to see someone right away because I was having angina it took another 15 minutes before the nurse came in 45 minutes have passed my angina subsided no one took my vitals either when I complained of pain or after a a CNA made my bed and left it undone I’m lacking a pillowcase and my sheets were not tucked in PT and OT wonderful I ate very little and survived on glucerna the food was cold inedible thank you

I want to recognize Mark for his outstanding helpfulness and friendly demeanor, every time i visited my cousin. He always go out of his way to support others, creating a welcoming and positive environment.

I can’t say enough wonderful things about Trellis Paradise. The staff are incredible. The building is well maintained and very clean. Such an amazing SNF.

The facility is clean and beautifully maintained. The atmosphere feels positive and staff are welcoming.

My grandmother received fanatic care while here! The facility was always clean and everyone was very nice.

My sister stayed here at the facility. She enjoyed her stay here. Everyone was nice to her a beautiful facility. Nursing care was very good. The food was good. Also, therapy was excellent., housekeeping is also excellent. The building is really, really clean compared to other rehabs in the valley.

My mom was here for 2 months she enjoyed the staff and also the therapy department, the food was good. she was so happy also I noticed that this is one of the cleanest rehab facilities in Las Vegas